Code of Conduct

Virgin Media is the leading connected entertainment cable and broadcast business in Ireland. Every day we deliver connections that really matter for thousands of consumers, with multi award-winning services including broadband, TV, mobile and home phone. Our Virgin Media Business division provides the fastest broadband speeds and connectivity solutions for entrepreneurs, businesses and the public sector.

As Virgin Media continues to evolve, our shared commitment to one of our Company values, Straight Up, means we treat our customers fairly, treat our colleagues with respect, and uphold the highest ethical and legal standards.  As a result we have a strong reputation with our customers, our employees, our business partners and in the communities we serve.

Virgin Media is part of Liberty Global, one of the world’s leading converged video, broadband and communication companies with operations in six European countries.   

As a member of the Liberty Global family Virgin Media works to the LG Code of Conduct. This Code of Conduct is designed to provide the basic principles to support our people in working to the best of their abilities while maintaining the trust and solid reputation we have built.

Speak Out facility

We operate a Speak Out facility available for employees, ex-employees, and all third parties with whom Virgin Media has a business relationship to report any unethical behaviour for investigation.

If employees, business partners, suppliers and contractors become aware of or suspect any conduct they believe violates the Liberty Global Code of Conduct or any applicable law, rule, regulation or unethical behaviour, they are encouraged to report such improper conduct as promptly as possible.

A report can be made using our secure independent third party portal below. This portal is available 24 hours a day, 365 days a year.  Your report will be passed to the Liberty Global Compliance team who will allocate the report to the team in Virgin Media best placed to determine the appropriate action.

This facility is not for customer service matters or enquiries. If you have a customer service enquiry, please use the appropriate help and support contact details of your local service provider.

Any personal data provided will only be used to investigate the allegation reported and take action in line with our Code of Conduct. If you wish to know more about how we use your personal data, please refer to our Privacy Policy.