Support and guidance for your Mobile service and device

I need help with:

A mobile problem

Identify and fix problems with your Mobile account.


Find out more about:

Switching to Virgin Mobile

Keep your number when you switch over to us, and learn how to unlock your phone


SIMs and plans

Fix any SIM issues, learn about our contracts and how to change or end your plan.


Mobile network and Data

Discover more about the Virgin Media mobile network, and using your data when you are aboard.


Getting a replacement SIM

If you need a replacement SIM, everything you need to know is available here.


IBEC Code of practice for mobile phones

The Irish Mobile Operators, code of practice for thre responsible and secure use of mobile phones.


Keep your account safe from fraud

Worried about online fraud and security or received a notification from us of an issue? Find support in the Security & Fraud Hub.