Cooling Off Period

It’s simple. At Virgin Media we respect the rights of our customers. 

Fixed
Cooling Off Period: You have the right to cancel your contract without any reason and without penalty within 14 days when you purchase through Virgin Media website, in store, online partners or Telesales, and within 30 days for our field agents from the day of the conclusion of your contract, the delivery of your equipment or activation of your services, whichever is the later, under the EU (Consumer Info, Cancellation and Other Rights) Regulations 2013. Please see virginmedia.ie/terms for all detail on Cooling Off.

Mobile
Cooling Off Period: If you purchased your Mobile Plan through Virgin Media’s website, in store, online partners or through our telesales team, you have the right to withdraw from this agreement, without giving any reason by notifying us within 14 days or 28 days if purchased through our field agents beginning on the date which you receive the Mobile Plan/s. Please see virginmedia.ie/terms for all detail on Cooling Off.

To exercise your right to cancel, please contact us by post to PO Box 11419, Blackrock, Co Dublin, via our Customer Care contact number at 1908 or complete our online cancellation form within the 14 day period.

Important note: If you request the commencement of the performance of the services during the cancellation period, you will be liable for an amount which is in proportion to what has been provided up to the point you cancelled your order in comparison with your full contract, together with any chargeable usage. To meet the cancellation deadline, it is sufficient for you to send your communication before your cooling-off period has expired.

Any refund due to you (less deductions due to Virgin Media) will be discharged within 14 days of the date of return of the equipment to Virgin Media. For any queries regarding the return of any equipment you have received from us, give us a call on 1908 and we will be happy to help.