Changing your delivery address

What to do when you're expecting new equipment but your delivery address has changed


DPD is our chosen courier service. Their couriers will try to deliver your order the next working day. You will receive an email and text message from them on the day your order is received into the warehouse - this is normally the same day your order is placed unless you order over a weekend.

They will also give you the option to change your delivery address, but if you change it, it may take an extra working day to process your order.

You can check the status of your order in your My Virgin Media account.