These cover any issues you could run into when installing the box for the first time, or when a new update is being installed.

These include error codes: 1001, 1002, 1003, 1010, 1020, 1030, 1040, 1050, 1060, 1070, 1080, 1090, 1100, 1120, 1150, 1160, 1170, 1201, 1202, 1203, 1204, 1205, 1220, 1222, 1224.

If you're seeing one of these codes, we recommend:
 

• That you check all connection cables are secured.
• Reboot the set top box at the mains power.
• If the issue persists for longer than 30 mins after the reboot, call Customer Care on freephone 1908, live chat with us here or contact us via social media.
  

These cover any issues you could run into when trying to use an app on the set top box.

These include error codes: 7010, 7020, 7040, 7010.

If you're seeing one of these codes, we recommend:

• Rebooting the set top box at the mains power.
  

• If the issue persists for longer than 30 mins after the reboot, call Customer Care on freephone 1908, live chat with us here or contact us via social media.
  

These cover any issues your set top box experiences with the incoming signal.

These include error codes: 2010, 2020, 2022.

If you're seeing one of these codes we recommend:

• Check all connection cables are secured.
• Reboot the set top box at the mains power.
• Check for an area fault using our service checker.
• If no area fault is found, call Customer Care on freephone 1908, live chat with us or contact us via social media.

These cover any issues your set top box experiences with the HDMI connection between it and your TV set

These include error codes: 2040, 3060.

If you're seeing one of these codes we recommend:

• Check all connection cables are secured.
• Reboot the set top box at the mains power.
• Check that your TV set firmware is up to date.
  
• If the issue persists, call Customer Care on freephone 1908, live chat with us or contact us via social media.

These error codes relate to the set top box hard drive, specifically if it encounters an issue reading a saved recording.

These include error codes: 3070, 3080, 3090, 3110, 3120, 3130, 3130.

If you're seeing one of these codes we recommend:

• Reboot the set top box at the mains power.
  
• If the issue persists, call Customer Care on freephone 1908, live chat with us or contact us via social media.

These error codes relate to issues with a recording due to take place.

These include error codes: 4001, 4002, 4010, 4011, 4017, 4021, 4024, 4025, 4028, 4030, 4035.

If you're seeing one of these codes, we recommend:

• Check the remaining free space in the hard drive, if there was not enough space left when a recording was due this could cause a failure.
• Reboot the set top box at the mains power, then attempt to view the recording again.

• Check that there were no issues with the power supply during recording.
• If the issue persists, call Customer Care on freephone 1908, live chat with us or contact us via social media.

These error codes relate to On Demand content playback and content information issues.

These include error codes: 8015, 8020, 8030, 8040, 8060, 8070, 8075, 8090, 8094, 8096, 8098, 8100, 8102, 8120, 8130, 8140, 8150, 8160,8170, 8180, 8182, 8190, 8200, 8210, 8222, 8230, 8232, 8010.

If you're seeing one of these codes we recommend:

• Check that the content you're trying to view is available to your channel subscription.
• Reboot the set top box at the mains power.
  

• If the issue persists, call Customer Care on freephone 1908, live chat with us or contact us via social media.