Forgot Username

Search

Virgin Media Television
For business
Virgin Media App
Sign-in
My Virgin Media
- My Virgin Media
- Sign In
- Reset Your Password
- Recover Your Username
- Register
- My Profile
- Switch Account
  
  Click to open overlay
  
  Close
  
  Switch Account View
  
  Choose an account to switch subscription
  
  Admin user
  
  {{account.addressLine1}} {{account.addressLine2}} {{account.addressLine3}}
  View
- Sign Out

Switch Account

Click to open overlay

Close

Switch Account View

Choose an account to switch subscription

Admin user

{{account.addressLine1}} {{account.addressLine2}} {{account.addressLine3}}
View
My Profile
Sign Out

navigation.main.button

home
Shop
- Shop
- Overview Shop
- Broadband
- Packages
- TV
- Mobile
Why Virgin Media
- Why Virgin Media
- Overview Why Virgin Media
- Why Virgin Media
- The Playroom
  - The Playroom
  - News & Insights
- Connecting for Good
  - Connecting for Good
  - Connecting for Good
My Account
- My Account
- Overview My Account
- My Account
- My Bills & Payments
- My Products & Usage
  - My Products & Usage
  - View my products
- My Offers
  - My Offers
  - View my offers
Support
- Support
- Overview Support
- Getting Started
  - Getting Started
  - Setting Up
- Support By Products
- Account & Billing
- My Virginmedia App
  - My Virginmedia App
  - My Virginmedia App
- Virgin Media Television
- For business
- Virgin Media App
- Sign-in
- My Virgin Media
  - My Virgin Media
  - Sign In
  - Reset Your Password
  - Recover Your Username
  - Register
  - My Profile
  - Switch Account
    
    Click to open overlay
    
    Close
    
    Switch Account View
    
    Choose an account to switch subscription
    
    Admin user
    
    {{account.addressLine1}} {{account.addressLine2}} {{account.addressLine3}}
    View
  - Sign Out
Basket

Country

Recover my username

To recover your username, please enter the account details requested below.

Please enter account number Account Number

Please enter your account number

Please enter surname Surname

When filling in the surname of the Virgin Media account holder, only use the last word in your surname.

Please enter vat number Vat Number

Resend OTP Submit OTP

Forgot your password?

If you have a Virgin Media account, but have not registered with My Virgin Media, then you will not be able to use this flow. Register now

If you are a business customer, please submit your business name in place of your surname.

Country

Choose customer type

We have found multiple accounts. Which type of account are you trying to add?

TV/Broadband Mobile

Please enter contact number Contact Number

Please enter mobile number Mobile Number

Country

Recover my username

We've found you.

The username registered with this account is {{info.foundUsernames[0]}}

We've found you. There is more than one username linked to this account.

Please choose the one you would like to use to sign in to your account.

{{username}}

Sign in for live support

Sign in with username

Forgot username?

Please enter your username

Forgot username?

Password

Forgot password?

Please enter your password

Forgot password?

Captcha Required

Login successful

Login is failed. Try again later.

Try again

Pega authentication failed. Reload the page to resume

Forgot Username

About Virgin Media

About Us
Press
Careers
Connecting for Good

Why choose Virgin Media
Code of Practice
Marketing Preferences

Terms

Terms and Conditions
Terms of Use
Usage Policy
Price List
Cookie Policy

Code of Conduct
Privacy Policy
Cooling off Period
Anti Piracy

Contact

Contact Us
Accessibility
Construction Industry

Virgin Media Store Locator
Fraud Hub

Download our App

My Virgin Media mobile app Google Play link

My Virgin Media mobile app App Store link

©2025 Virgin Media. All Rights Reserved
Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. D01 C9W8